PRIVACY STATEMENT (COGNIVERSE)

Effective Date: [Insert Date]

1. INTRODUCTION

Cogniverse ("we", "us", or "our") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, and share personal data when you use our website or book coaching sessions. This statement is compliant with the General Data Protection Regulation (GDPR).

2. WHO WE ARE

Cogniverse is registered with the Dutch Chamber of Commerce (KvK).

  • KvK Number: [Insert Number]
  • Contact Email: [Insert Contact Email]

3. OUR ROLE (CONTROLLER)

To ensure transparency, we define our role based on the service you use:

  • Cogniverse Coaching (Marketplace):We act as a Data Controller. We determine how your data is used to connect you with coaches and manage bookings.

4. PERSONAL DATA WE COLLECT

We collect the following personal data based on the specific purpose:

Booking a Session

Data Collected

Name, Email address, Payment details.

Legal Basis

Performance of a Contract (Art. 6(1)(b) GDPR): Essential to facilitate the booking between you and the Coach.

Marketplace Matching

Data Collected

Search preferences (e.g., language, specialization).

Legal Basis

Consent or Contract: Necessary to filter and display relevant coaches.

5. SENSITIVE DATA

  • Sensitive Data: We do not directly collect medical or sensitive data (e.g., therapy notes) via the Marketplace unless you voluntarily provide it.

6. SHARING YOUR DATA

We do not sell your data. We share it only when strictly necessary:

  • With Coaches: We share your contact details with the Coach you selected to enable the service.
  • Service Providers: We may use trusted sub-processors (e.g., for hosting or payments) under strict Data Processing Agreements (DPAs).
  • Third-Party Video Tools: Please note that video sessions (e.g., via Zoom or Google Meet) are managed independently by your Coach. Cogniverse is not a party to the data processing of these video providers.

7. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected (e.g., to complete a booking or until you unsubscribe from our newsletter).

8. YOUR RIGHTS

Under the GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify incorrect or incomplete data.
  • Request the deletion of your data ("Right to be Forgotten").
  • Withdraw your consent for marketing emails at any time.
  • Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

10. COOKIES

Our website uses cookies to function properly. For non-essential cookies (like tracking), we will ask for your permission via our Cookie Banner upon your first visit.

11. CONTACT

To exercise your rights or if you have questions, please contact us at: [Insert Contact Email].